Compare the full cost
International recruiting can offer a lower-cost alternative to a local hire. Get one monthly quote with staffing and quality reviews included; compare it with your own hiring budget.
Support staffing for US & European companies
Your next support hire.
Managed for you.
A dedicated English-speaking agent in your tools. We handle recruiting, attendance and weekly ticket reviews. You approve the person and compare our monthly proposal with the full cost of a local hire.
Start with one agentYou approve the hireOne monthly proposal
When it makes sense
More tickets.
Less time to hire.
For teams with recurring email, chat or operations work—and a manager spending too much time on hiring or routine questions. Begin with one clearly defined queue.
Keep specialists on specialist work
Routine account, onboarding and order questions go to the agent. Bugs, exceptions and product decisions go to your team with the relevant context.
See the work before you scale
Approve the person and review sample tickets against your own standards. Agree on response times, accuracy and escalation rules before adding more staff.
A fair cost comparison
A local hireSalary + employer costs + recruiting + your management time.
A Phronesis proposalOne scoped monthly service fee. Your software licences and product onboarding are listed separately.
Start with the work
What should your next hire take off your plate?
Choose a role direction, tell us the workload and request a shortlist. We confirm the required skills, working hours and monthly cost before you make a decision.
Your role brief
1 Agree tasks and schedule
2 Review checked candidates
3 Approve one person to start
Role directions
3 role examples
Three ways to build your team
Support role preview
Santiago M.
Customer Support
Email & chatAccount questionsEscalations
Request this role Tools & skills to assess +
Zendesk / IntercomGorgiasHubSpot CRMKnowledge basesResponse timesWritten English
Technical role preview
Serhii S.
Technical & Product Support
TroubleshootingBug reproductionIssue triage
Request this role Tools & skills to assess +
SQL / PostgreSQLREST APIsPostman / JSONZendesk / JiraLog analysisWritten English
Operations role preview
Nina S.
Back Office & Operations
CRM updatesData checksReporting
Request this role Tools & skills to assess +
HubSpot / SalesforceAirtable / NotionGoogle SheetsData qualityProcess documentationWorkflow coordination
These cards illustrate possible role scopes. Candidate experience, English level and availability are checked against your brief before an introduction.
Get a shortlist and monthly proposal
No hiring commitment. Ivan, our founder, will confirm the brief with you before sourcing candidates.
Work we can scope
Start with a queue.
Give it an owner.
Email/chat support is the simplest starting point. Technical and operations roles need a separate skills check against your actual tasks.
Customer Support
Routine questions answered from your documentation, with exceptions escalated to the right person.
- Email, chat and helpdesk queues
- Order, billing and account questions
- Escalation with full context
Technical & Product Support
Define the product knowledge and troubleshooting depth first. Assess those skills before approving a candidate.
- First-line troubleshooting
- Bug reproduction and incident triage
- Knowledge base maintenance
Back Office & Operations
Repeatable admin tasks with clear inputs, checklists and an accuracy review.
- CRM and data operations
- Account review and administration
- Recurring process execution
Content & Marketplace Operations
Listing and seller workflows handled against your written policies and escalation rules.
- Listing and catalog review
- Partner and seller operations
- Policy-based content workflows
Before you commit
Meet the person.
Check the work.
Agree on one role and a paid initial scope. Review the candidate and the monthly terms before granting access or starting delivery.
Agree on the role
Tasks, tools, time zone, working hours and a monthly proposal you can compare with your budget.
Assess the candidate
Review the English check and task sample. Interview the person and make the final selection.
Start with clear limits
Define permitted actions, access and escalation rules. Check early answers before expanding the scope.
Decide from the work
Review tickets, attendance and workload weekly. Add people only when the first workflow is working.
Quality control
Clear standards.
Visible quality.
Agree on a review checklist before the first shift. The weekly summary shows what was checked, what went wrong and what happens next.
Accuracy and communication
Check sampled replies for a correct answer, clear English, the right tone and compliance with your product rules.
Escalations with context
Unresolved cases include the issue, steps already tried and relevant evidence. Technical decisions stay with your specialists.
A useful weekly summary
Attendance, queue workload, review findings and coaching actions. Response-time and customer-satisfaction data are included where your helpdesk provides them.
A plan when fit changes
Raise an issue with one staffing contact. Coaching, replacement steps and handover expectations are agreed in the service terms.
Practical details
Before your first hire.
Who selects the specialist?
You do. Phronesis screens candidates against the agreed role and presents matching profiles. Your team interviews and approves the final person.
Can the agent work in our existing tools?
That is the intended model. We confirm tool knowledge during screening and agree on access rules during onboarding. Product training and software licences remain part of your setup.
Can we begin with one person?
Yes. Begin with one defined role and an agreed paid scope. Expand after reviewing the first person's work and the queue workload.
Who manages the specialist day to day?
Your team sets product priorities and daily work. Phronesis manages staffing, attendance, performance review and continuity.
Which hours and languages can you cover?
English-speaking roles are screened for your communication needs. We confirm the time zone, shifts and candidate availability before quoting. A 24/7 queue requires multiple shifts and a separate staffing plan.
What if the person is not a good fit?
We review the issue against the agreed role and quality checklist. Coaching, replacement and any exit or handover terms are set out before the engagement begins.
What does it cost—and what is included?
Pricing follows the tasks, skill level and schedule. The monthly proposal includes recruiting, staffing administration and agreed quality reviews. Software licences, extra hours and additional roles are specified separately. Review the quote and service terms before deciding.
One role is enough to start.
Tell us what is taking time from your team. Get a scoped monthly proposal and assess the candidate before making a hiring commitment.